POSITION: Learning and Development Coordinator

LOCATION: Boaler Street and sites across Liverpool City Region

HOURS: Full time hours

SALARY: £28,000 to £29,000 per annum

Main purpose of the role:

As Learning & Development Coordinator, you will coordinate the design, delivery and evaluation of training and supervision for staff and learners across Local Solutions, with a particular focus on Homecare, ensuring the highest standards of Health & Safety, CQC and Local Authority compliance.

You will help build a culture of continuous learning that supports staff to grow, feel confident in their roles, and deliver safe, person-centred, compassionate care. You will liaise closely with health and social care professionals, the HR & Recruitment team, and operational managers to ensure training remains effective, current and responsive to service user needs.

What we are looking for:

To be successful in this Learning & Development Coordinator role, you will be a confident communicator with excellent relationship building skills, capable of establishing strong relationships with stakeholders at all levels, while supporting the L&D Officer with projects across the organisation.

If you are a highly organised individually, wanting to work within a social care setting for a local charity, and have previous experience of delivering or coordinating learning activities, we would love to hear from you!

Training delivery & coordination

• Lead on coordinating, scheduling and where appropriate delivering training for Local Solutions staff, with a particular focus on Homecare.
• Carry out training needs analysis across services, working with managers to identify skills gaps and learning priorities.
• Support staff with their professional development, including career pathways, apprenticeships and access to funded qualifications (e.g. AEB, apprenticeship levy).
• Maintain, develop and administer eLearning content and the Learning Management System (LMS), ensuring content stays current, accessible and engaging.
• Evaluate the impact and effectiveness of training (e.g. feedback, competency checks, outcome data) and use this to continuously improve the offer.

Compliance, records & induction

• Co-ordinate audits of employee training records to ensure compliance with Local Authority, CQC and other regulatory requirements.
• Maintain adequate electronic and paper-based records and filing systems in line with current legislation and company policy.
• Lead on new starter induction packs, training pathways and employment documentation for Homecare starters, ensuring a compliant and positive first experience.

Relationships & communication

• Liaise with health and social care professionals, external trainers/suppliers and awarding bodies to ensure training is effective, accredited where required, and responsive to service user needs.
• Ensure all enquiries and messages are dealt with courteously and efficiently, and that correspondence is prepared to a high standard of accuracy.
• Identify problems or opportunities within Learning & Development across the organisation and propose solutions.

Continuously develop your own knowledge and skills, keeping abreast of best practice and sector developments in L&D.

Essential:

• Level 3 or above Award in Education & Training (or equivalent), or willingness to work towards.
• Level 3 qualification in Health and Social Care, or equivalent sector experience.
• Minimum 3 years' experience in a social care setting.
• Experience designing, delivering and evaluating training, including use of e-learning / LMS platforms.
• Understanding of and experience working with CQC regulations and Local Authority compliance requirements.
• Moving & Handling and Medication Administration training experience.
• Ability to lead, inspire, motivate and develop staff at all levels.
• Excellent communication and interpersonal skills, confident engaging with a wide range of stakeholders.
• Strong organisational skills and ability to manage competing priorities and deadlines.
• Confident using MS Office (particularly Excel) and comfortable working with training/compliance data.
• Full driving licence and access to own vehicle for travel across services.

Desirable:

• CIPD Level 3 (or working towards) in Learning & Development or People Practice.
• Experience supporting apprenticeship levy programmes.
• Experience supporting services through CQC inspections or quality audits.
• Familiarity with digital learning management systems and workforce/training data dashboards.

Employee Benefits:

• Provide all staff with a free enhanced DBS.

• Employee discount voucher scheme.

• Discount staff scheme with Mersey garages.

• Access to Medicash.

• Opportunity to utilise E-Learning and gain further knowledge and skills.

• Personal development promoted and funded courses available.

• Flexi time available with some roles.

• 50% discount for our Watersports Centre.

• Annual awards for nominated employees.

• Annual leave (pro rata) starts at 23 days allowance rising to 30 days plus 10 bank holidays.

• 20% discount off a Corporate Membership at Lifestyles Leisure Centres.

INDOTH