Remuneration

Competitive


Location

Richmond


Closing Date

13-Aug-22


Apply now

Petersham Nurseries Ltd.

Lifestyle Retail Supervisor

Remuneration

Competitive


Location

Richmond


Closing Date

13-Aug-22


Petersham Nurseries Richmond are looking to recruit a Lifestyle Retail Supervisor.

Position Purpose:

To assist the Head of Retail to lead the shop team on a daily basis to achieve set sales targets, manage inventory, ensure all processes are being adhered to as well as daily operational tasks being carried out. To proactively seek ways to motivate, train/ develop the team and their customer service.

Sales & Customer Service:

  • Achieve or exceed weekly, monthly, annual sales targets.
  • Provide and inspire the highest levels of customer service, always seeking and maximising sales opportunities.
  • Together with the Head of Retail analyse the weekly and monthly performance of the store against the measures set (including attending at weekly buying/ trade meeting) and take action to maximise both sales and consistent profit growth.
  • Build lasting customer relationships to deliver increased sales through effective up selling and cross selling.
  • Taking customer enquiries by phone and handling efficiently and in a timely manner, including handling and responding to positive and negative feedback, escalating to Head of Retail as required.
  • Be an obvious presence throughout the shop and on the shop floor assessing opportunities for up and cross selling throughout product range and supporting team on a daily basis.

Leadership & Teamwork:

  • Support the Head of Retail inducting new staff and with their ongoing customer service, product/ ops training and knowledge.
  • Contribute to the appropriate scheduling of team, flex with trade, organise appropriate annual leave, seasonal cover.
  • To act as a role model to all new employees, by showing a positive approach to team spirit through excellent team support and positive communication.
  • In the absence of the Head of Retail host daily briefings, championing team and cross department communication.
  • Regularly catch up the Head of Retail to feedback areas of improvement, sales, stock or identifying opportunities for growth and together work on a plan to enact.
  • Support the Head of Retail in encouraging engagement from team through organising regular training, learning and development opportunities for them.
  • To uphold the Petersham Nurseries service standards among the team.
  • Maintain a good rapport with your colleagues, providing support and assistance where needed.

Process & Policy:

  • To ensure that all operating standards are adhered in order to achieve maximum levels of service and profitability.
  • Supervise the opening of the till and accuracy of float and daily cash accuracy and accountability.
  • To uphold and ensure the safeguarding of customer data, in line with the data protection act.
  • Ensure that the store trades legally and safe and is protected from any enforcement officer activity.
  • Accurately administrating delivery files, gift vouchers, refunds and write offs etc.
  • Deliver any new initiatives, processes and procedures that affect retail operations as directed by the Head of Retail.

Retail Operations & Stock:

  • Ensure accurate inventory management liaising with stock control for accurate reporting of stock anomalies, wastage, and breakages.
  • Contribute to the successful operational of annual stock take.
  • Ensure all stock is ticketed barcoded and priced.
  • Keep stock, till points and fixtures, fittings, and merchandise clean and tidy.
  • Support storeroom tidy ups and weekly storeroom inspections.
  • Ensure security procedures are followed in order to prevent theft.
  • Support weekly spot stock counts, investigate minus stocks, and ensure completed in a timely manner.
  • End of day closing - daily evening feedback and diarised handover.
  • Contribution to growth and vision of business.
  • Flexibility to cover absences.
  • Weekend/ evening/ bank holiday working.
  • Involvement in ad hoc/ events/ projects

You will be joining our team at Petersham Nurseries Richmond, a lifestyle destination that inspires, celebrates and shares exceptional knowledge and creativity, it has naturally evolved into an internally recognised brand and thriving business. In turn, we have established a culture and raised a Petersham family of like-minded individuals who share their lifelong passion for organic gardening, culinary excellence, ethical and sustainable sourcing, as well as drawing out beauty in the simplest of things.

Remuneration

Competitive


Location

Richmond


Closing Date

13-Aug-22


Apply now