Remuneration

Competitive


Location

Richmond


Closing Date

30-Jul-22


Apply now

Petersham Nurseries Ltd.

Teahouse Assistant Manager

Remuneration

Competitive


Location

Richmond


Closing Date

30-Jul-22


Teahouse Assistant Manager Position

To support the Teahouse Manager, deliver quality service in both the Teahouse & Afternoon Tea Area, by developing and managing a well-trained, motivated, customer focused team, planning, organising and communicating within all departments to deliver service, sales targets and safety as required by the Company.

Principal Accountabilities

Core skills:

  • Lead by example to ensure the highest levels of service to all customers
  • To establish and maintain excellent long customer relations at all times
  • To handle customer requests, enquires complaints, and communicate accordingly
  • To ensure events and functions are managed effectively in cooperation with Events Team
  • To ensure all customer feedback is dealt with in a timely and appropriate manner in order to promote and grow the good reputation of the teahouse

Leadership & team work:

  • To be accountable for all team, especially during service and new starters
  • To undertake training to be an effective mentor and role model
  • To help create a positive leadership culture to ensure motivation and morale remain at the highest level at all times
  • To ensure the training and development of all staff, supported by full induction and training for every person
  • To ensure high-quality, motivating, detailed pre-shift briefings are carried out before every service to improve product knowledge and service quality
  • To collaborate with the Teahouse Manager to ensure all team and fellow supervisors are scheduled for annual leave within the holiday year

Quality & detail:

  • To liaise with the kitchen on daily operations, food safety and quality control
  • To ensure that all operating standards are adhered to in order to achieve maximum levels of service and profitability
  • To have a thorough and extensive knowledge of all food and drinks, including wines and assist to produce tasting notes, quizzes and information for the team
  • To ensure the daily/weekly cleaning rotas for all departments are completed

Afternoon Tea:

  • To be the Front lead in Afternoon, and communicate fully with the Afternoon Tea Chef
  • To ensure that all operating standards are adhered to in order to achieve maximum levels of service and profitability
  • To have a thorough and extensive knowledge of all food and drinks, including wines and assist to produce tasting notes, and information for the team.
  • Ensure guest are served to the same standard as the service received within the restaurant.

Budget & Planning:

  • Own and monitor the departments sales and service results and deliver appropriate action to maximise performance
  • Working to ensure that budgets are met and profits are maximised
  • Maximising GP by minimising wastage and shrinkage with the senior F&B team
  • Make employees aware of sales goals and drive them towards exceeding sales targets

Process & policy:

  • Communicate all teahouse SOP standards and ensure that all within the area understand these standards and deliver against them
  • Understand and properly execute all systems, POS procedures, and departmental operating procedures
  • To ensure daily cashing-up procedures are completed to company standards on your shifts
  • To oversee and uphold the correct handling and processing of all stock, cash and credit card payments in line with company policy
  • To ensure accurate weekly staff rotas have been compiled by the designated supervisor maximising service levels, considering employee work patterns and minimising employment percentages
  • To carry out any other reasonable duties and responsibilities as needed
  • To work as a team player at all times and be prepared to be flexible in order to ensure that all operations are always as efficient and profitable as possible
  • To assist in managing informal employee relations in conjunction with the Teahouse Manager following company policies and procedures

Other:

  • Flexible working, includes regular weekend, bank holiday and occasional evening working.
  • Involvement in ad hoc project work/ events.
  • Contribute to the continual growth and success of the business

Petersham Nurseries is a place of calm a lifestyle destination that inspires, celebrates and shares exceptional knowledge and creativity, it has naturally evolved into an internally recognised brand and thriving business.

The Teahouse offers wholesome seasonal food, complimented with fresh statement salads and homemade pasta throughout the day. Alongside the savoury offerings are hearty homemade cakes, whole leaf teas and freshly ground coffee.

We look forward to hearing from you.

Remuneration

Competitive


Location

Richmond


Closing Date

30-Jul-22


Apply now