Remuneration

Competitive


Location

Richmond


Closing Date

18-Aug-22


Apply now

Petersham Nurseries Ltd.

Retail Manager – Lifestyle

Remuneration

Competitive


Location

Richmond


Closing Date

18-Aug-22


Petersham Nurseries Richmond are looking for a Retail Manager Lifestyle

Position Purpose

You will be responsible for the daily operations within the lifestyle retail department. Leading the retail team to achieve set targets, manage inventory, ensure all processes are being adhered to as well as operational tasks being carried out. To proactively seek ways to motivate and train the team in order to achieve the best results in terms of sale and customer service.

You will also be responsible for ensuring that the shop space and the courtyard in front of the shop is maintained, tidy and presentable.

SALES & P&L

  • Achieve or exceed weekly, monthly, annual sales targets and COGs.
  • Alongside the buying team analyse the weekly and monthly performance of the lifestyle shop against the measures set and agree / take action to maximise both sales and consistent profit growth.
  • Feedback weekly regarding product success and failures, low/high stocks and customer requests.
  • Work with Stock controller and Visual Merchandiser to implement ranges that attracts footfall and converts to purchase.

CUSTOMER SERVICE

  • Lead by example: provide and inspire the highest levels of customer service, always seeking and maximising sales opportunities.
  • Be an obvious presence throughout the lifestyle shop assessing opportunities for up and cross selling throughout product range and supporting team on a daily basis.
  • Build lasting customer relationships to deliver increased sales through effective up selling and cross selling.
  • Taking customer enquiries by phone / email and handle efficiently and in a timely manner, including handling and responding to positive and negative feedback.
  • To uphold the Petersham Nurseries service standards among the team.

LEADERSHIP & PERSONNEL/ DEVELOPMENT

  • Manage the performance of the team through regular updates and review inspiring career growth within
  • Responsible for recruitment, induction, training, performance management (annual appraisals/ three-month probation) of lifestyle retail team.
  • To act as a role model to all new employees, by showing a positive approach to team spirit through excellent team support and positive communication.
  • Actively develop internal talent and support the succession plan across department
  • Work with the GM to forecast future staffing requirements.
  • Encourage engagement from team through organising regular training, learning and development opportunities for them.
  • Accountable for the overall employee engagement for Retail; with a focus on commitment and involvement of all employees.
  • Host daily/ weekly/ monthly team briefings, championing team and cross department communication.
  • Regularly catch up with your team, feeding back areas of improvement, sales, stock or identifying opportunities for growth.
  • Maintain a good rapport with your colleagues, providing regular updates/ handovers/ support and assistance where needed.
  • Communicate the organisational goals to all retail employees and keep them apprised through regular updates.
  • Able to build and nurture key relationships within Petersham Richmond and Covent Garden.

RETAIL OPERATIONS

  • Completing a daily morning walk-around of the lifestyle shop and courtyard, inspecting and identifying maintenance, cleaning/ tidying and assessing stock replenishment for the day, as well as a daily bar code sweep to ensure all products ticketed.
  • Set/ delegate daily list of tasks to be completed by sales team throughout shift.
  • Instructing team to physical replenishment from stock room and elsewhere and continuing as necessary throughout day.
  • To ensure that all operating standards are adhered in order to achieve maximum levels of service and profitability.
  • Supervise the opening of the till and accuracy of float and daily cash accuracy and accountability.
  • Checking on all customer deliveries due out and liaising with Assistant Retail Manager Horticulture, for internal delivery schedule or outside couriers.

PROCESS & POLICY

  • To uphold and ensure the safeguarding of customer data, in line with the data protection act.
  • Ensure that the store trades legally and safe and is protected from any enforcement officer activity.
  • Accurately administrating delivery files, gift vouchers, refunds and write offs etc.
  • Uphold and maintain all Health and Safety protocols, record keeping, accident reports and risk assessments relevant for your department.
  • End of day closing - daily evening feedback and diarised/ email handover and service report.
  • Deliver any new initiatives, processes and procedures that affect retail operations as directed by the GM.

INVENTORY & STOCK

  • Ensure accurate inventory management liaising with stock control for accurate reporting of stock anomalies, wastage and breakages.
  • Supervise and plan mandatory annual retail and green stock take
  • Supervise storeroom/ storage area tidy ups and weekly inspections.
  • Ensure security procedures are followed in order to prevent theft.
  • Troubleshooting operations processes and POS maintenance Cegid and Barclays
  • Ensure team accurately administrating Cegid related operations eg, gift vouchers, refunds and write offs etc.
  • Supervise weekly spot stock counts, investigate minus stocks and ensure completed in a timely manner.

You will be joining us at Petersham Nurseries, which is a place of calm where you can reconnect with nature, restoring a sense of balance and space. By celebrating aspects of the home, garden and food, we offer a destination that encourages you to step back and embrace a lifestyle of positive living.

We look forward to hearing from you soon.

Remuneration

Competitive


Location

Richmond


Closing Date

18-Aug-22


Apply now