Location

Hatfield


Working Week / Hours

Fully Flexible 37.5 Hours 5 out of 7


Job Reference

BAR


Annual Leave

25 Days plus 8 Bank Holidays


Closing Date

12-03-19


 

One Healthcare Partners Limited

Barista

An exciting new opportunity has arisen for a Barista to work in our Coffee shop at One Hatfield Hospital. Naturally you'll be serving expertly crafted coffee, but at One Hatfield Hospital there's more to the role than that. Born of dedication, passion and pride, you'll deliver a coffee shop experience that is full of warmth, charm and community spirit. The kind of experience that will make customers smile and colleagues inspired. To provide a high standard of customer service, liasing with patients and consultants.

A little about the person who we're looking for.

Inspiring the world to love great coffee and never serving a dull cup, doesn't just happen. It takes a little crafting, testing and fine-tuning. That's why you'll need a zest for life and a passion for customer service. Your flexible approach will see you turn your hand to a multitude of tasks, whether it's making irresistible coffee, maintaining stock or encouraging customer service and feedback. While your willingness to learn, personable approach and ability to read our customers will have you delivering coffee experiences that are simply unbeatable.

Job Title

Barista

Company

One Healthcare Ltd at One Hatfield Private Hospital

Reports To

Catering Department Lead

Hours

Fully Flexible (Voluntary)

Position Summary

As a Barista, naturally you'll be serving expertly crafted coffee, but at One Hatfield Hospital there's more to the role than that. Born of dedication, passion and pride, you'll deliver a coffee shop experience that is full of warmth, charm and community spirit. The kind of experience that will make customers smile and colleagues inspired. To provide a high standard of customer service, liasing with patients and consultants.

A little about the person who we're looking for.

Inspiring the world to love great coffee and never serving a dull cup, doesn't just happen. It takes a little crafting, testing and fine-tuning. That's why you'll need a zest for life and a passion for customer service. Your flexible approach will see you turn your hand to a multitude of tasks, whether it's making irresistible coffee, maintaining stock or encouraging customer service and feedback. While your willingness to learn, personable approach and ability to read our customers will have you delivering coffee experiences that are simply unbeatable.

Hours

Fully Flexible

Behavioural Attributes

Values

• Conform to the companys values of positivity, empathy, accountability, caring, quality and value.

• Foster a culture of trust, integrity, honesty and knowledge that promote the culture, values and mission of One Healthcare through transparency and transformation.

Personal Resilience

• Be positive and even tempered in the workplace

• Flexibility and adaptability to meet the changing needs of the business

Professionalism

• Your patients care and safety are your main concern

• Demonstrate honesty, integrity, openness and ethics in the workplace.

• Be a positive role model

Teamwork

• Focuses own and others actions to achieve goals

• Fosters a culture of professionalism and a positive working team environment

Person Specification: Qualifications / Key Selection Criteria

Qualifications

• Minimum G.C.S.E education or equivalent

Experience

• Proven ability to work in a team environment and independently as required

• Maintain regular and consistent attendance and punctuality

• Available to work flexible hours that may include early mornings, evenings, weekends, and bank holidays

Skills

• Good interpersonal skills

• To be able to work under pressure

• Flexible attitude and approach to the role

• Organisational skills

• Ability to work as a team member

• Excellent written and verbal communication skills

• Flexibility and adaptability to meet the changing needs of the business

• Patient and customer focused

• Ability to communicate clearly and effectively with people at all levels

Key Performance Criteria

Element Criteria

Main responsibilities & duties of the role

• Meet One Healthcare operating policies and standards, including providing quality beverages and food products, cash handling and hospital safety and security.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the Coffee shop during each shift.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

• Discovers and responds to customer needs.

• Follows One Healthcare operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follows health, safety and sanitation guidelines for all products.

Team Skills

• Demonstrate the ability to work both independently and within a team structure

• Behave in a friendly and supportive manner to other employees Work collaboratively and cooperatively with all members of the team

• Resolves any workplace conflict in a professional manner through the correct organisational processes

• Assist new members of staff to effectively perform their role Demonstrate good communication skills

• Liaise with colleagues and stakeholders and report outcomes or needs to the relevant manager or team leader

• Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business

Customer Service

• Treat all customers with respect and equality whilst meeting all aspects of our services in a timely and professional manner

• Recognise and tolerate individual differences in others, including gender, sexual preferences, age, disability and culture, in line with Company Equal Opportunities and Dignity at Work policies

• Maintain communication networks with key senior managers, staff and other stakeholders so that quality business outcomes are achieved

• Dress and personal presentation reflect the requirements of the Company Dress Code

• Promote the services and people of the hospital to both internal and external clients

Equal Opportunities

• As a volunteer at One Hatfield, you have a personal responsibility to ensure that you do not discriminate, harass or bully, or contribute to the discriminations, harassment or bullying of a colleague or colleagues or condone discrimination, harassment or bullying by others

• You also have a responsibility to ensure that all people that you have contact with during the course of your employment, including patients, relatives, and staff, are treated equally in line with the Companys Equal Opportunities Policy

Communications and Consultation

• Dedicated to the needs of One Hatfield and articulates the company values

• Maintain a safe, healthy and supportive environment by being aware of and working within relevant company policies and guidelines

• Be a positive role model within the team fostering a culture that is forward thinking and free from blame, encouraging everyone to speak freely and openly

• Demonstrate good communication skills

Personal & Professional Development

• Act in a professional manner at all times when dealing with internal and external customers

• Promote the company in a positive manner both internally and externally

• Demonstrate a good work ethic that includes are caring approach, punctuality, integrity, respect of others and a commitment to professional practice

• Understand and adhere to the company values and principles

Company Policies, Health & Safety, Confidentiality & Security • Adhere to all the companys policies including confidentiality, information security (whether paper or electronic/digital). All job holders are required to act with Data Protection and Information Security in mind and to ask a senior manager where doubt exists.

• Ensure safety of self and others in the workplace adhering to relevant organisational Health & Safety Policies

• Undertake work place health & safety training including induction and mandatory training such as Manual Handling and Emergency Procedures

• Participate in and contribute to health & safety to ensure a safe working environment for clients, community, staff and visitors

• Report all incidents and hazards utilising the appropriate reporting procedures and mechanisms

• Comply with all company infection control policies and best practice guidelines