Location

Hatfield


Working Week / Hours

37.5 Hours, Fully Flexible, 5 out of 7 days a week


Job Reference

HAT/RES/0819


Annual Leave

25 days plus bank holidays


Closing Date

01-Sep-19


 

One Healthcare Partners Limited

Reservations Officer

Reservations Officer

One Healthcare, a Private Hospital Group based in Hatfield, is looking for a Reservations Officer.

As our Reservation Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

  • Managing appointments,
  • Processing new referrals
  • Administration of the clinics.

You will also be responsible for the administrative support within our Reservations department including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.

You will be expected to work closely with the Clinical and Non Clinical departments to ensure the smooth operating of Reservations department.

In addition to your main duties, you will be expected to cross cover other department administration areas, for example: Reception

Reservations Officer

To provide an outstanding service to patients and potential patients. Working closely with all relevant departments to ensure a smooth and effective service to all patients pre surgery and post-surgery.

The role will involve taking bookings over the telephone, from email and faxed correspondence from Consultants, patients or secretaries using the booking form provided; informing patients of their booking and admission by means of a computer generated letter and information pack; management of generic mailboxes; scanning and filing patient records, clinic letters, and booking forms into the relevant IT system; and supporting with switchboard.

Qualifications

  • Minimum G.C.S.E. education or equivalent

Experience

  • Proven ability to work effectively in a team environment and independently as required
  • Relevant experience within an administrative or customer service role, including dealing with patients
  • Experience in a private healthcare environment

Skills

  • Strong interpersonal and communication skills, including face-to-face, over the phone and by email.
  • Patient orientated with a focus on continuous service improvement.
  • A good team player with a collaborative approach to achieving goals.
  • Competent using IT systems.
  • Enthusiastic and passionate.
  • Ability to work well under pressure.
  • Demonstrable customer service skills and awareness.
  • Able to work under pressure and to meet tight deadlines.
  • Flexible attitude and approach to the role.
  • Organisational skills
  • Excellent written and verbal communication skills

Desirables

  • Previous health sector experience
  • Previous experience in reservations