Location

Hatfield, Hertfordshire


Working Week / Hours

Fully Flexible 5/7, 25 hours per week


Job Reference

HAT/BAR/0819


Annual Leave

25 days plus bank holidays, pro rata


Closing Date

01-Sep-19


 

One Healthcare Partners Limited

Barista

Barista

An exciting new opportunity has arisen for a Barista to work in our Coffee shop at One Hatfield Hospital. Naturally you'll be serving expertly crafted coffee, but at One Hatfield Hospital there's more to the role than that. Born of dedication, passion and pride, you'll deliver a coffee shop experience that is full of warmth, charm and community spirit. The kind of experience that will make customers smile and colleagues inspired. To provide a high standard of customer service, liasing with patients and consultants.

This is a part time role 25 hours per week. Shifts will be a mix of early, middles and lates, including weekend working.

A little about the person who we're looking for:

Inspiring the world to love great coffee and never serving a dull cup, doesn't just happen. It takes a little crafting, testing and fine-tuning. That's why you'll need a zest for life and a passion for customer service. Your flexible approach will see you turn your hand to a multitude of tasks, whether it's making irresistible coffee, maintaining stock or encouraging customer service and feedback. While your willingness to learn, personable approach and ability to read our customers will have you delivering coffee experiences that are simply unbeatable.

Barista

Values

  • Conform to the companys values of positivity, empathy, accountability, caring, quality and value.
  • Foster a culture of trust, integrity, honesty and knowledge that promote the culture, values and mission of One Healthcare through transparency and transformation.

Personal Resilience

  • Be positive and even tempered in the workplace
  • Flexibility and adaptability to meet the changing needs of the business

Professionalism

  • Your patients,customers care and safety are your main concern
  • Demonstrate honesty, integrity, openness and ethics in the workplace.
  • Be a positive role model

Teamwork

  • Focuses own and others actions to achieve goals
  • Fosters a culture of professionalism and a positive working team environment

Qualifications

  • Minimum G.C.S.E education or equivalent

Experience

  • Proven ability to work in a team environment and independently as required
  • Maintain regular and consistent attendance and punctuality
  • Available to work flexible hours that may include early mornings, evenings, weekends, and bank holidays

Skills

  • Good interpersonal skills
  • To be able to work under pressure
  • Flexible attitude and approach to the role
  • Strong organisational skills
  • Ability to work as a team member
  • Excellent written and verbal communication skills
  • Flexibility and adaptability to meet the changing needs of the business
  • Patient and customer focused
  • Ability to communicate clearly and effectively with people at all levels

Main responsibilities & duties of the role

  • Meet One Healthcare operating policies and standards, including providing quality beverages and food products, cash handling and hospital safety and security.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Coffee shop during each shift.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Follows One Healthcare operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.

Team Skills

  • Demonstrate the ability to work both independently and within a team structure
  • Behave in a friendly and supportive manner to other employees Work collaboratively and cooperatively with all members of the team
  • Resolves any workplace conflict in a professional manner through the correct organisational processes
  • Assist new members of staff to effectively perform their role Demonstrate good communication skills
  • Liaise with colleagues and stakeholders and report outcomes or needs to the relevant manager or team leader
  • Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business

Customer Service

  • Treat all customers with respect and equality whilst meeting all aspects of our services in a timely and professional manner
  • Recognise and tolerate individual differences in others, including gender, sexual preferences, age, disability and culture, in line with Company Equal Opportunities and Dignity at Work policies
  • Maintain communication networks with key senior managers, staff and other stakeholders so that quality business outcomes are achieved
  • Dress and personal presentation reflect the requirements of the Company Dress Code
  • Promote the services and people of the hospital to both internal and external clients