About Mysa Care

At Mysa Care, we provide innovative, high quality support to adults with learning disabilities, autism, physical disabilities and complex needs. We are committed to empowering people to live as independently as possible whilst ensuring they receive exceptional, person centred support.

Our values underpin everything we do:

Connection

Building meaningful, respectful and positive relationships with the people we support, their families, colleagues and stakeholders.

Empowerment

Supporting people to make choices, achieve their goals and live fulfilling lives with freedom, confidence and dignity.

Integrity

Being open, honest and transparent in all decisions and actions while maintaining high professional standards.

Inclusivity

Ensuring everyone feels valued, respected and able to achieve their aspirations regardless of their needs or circumstances.

Job Purpose

The Quality Improvement Lead will play a pivotal role in driving excellence, continuous improvement and regulatory compliance across all Mysa Care services.

Working closely with operational leaders, managers and frontline teams, the post holder will identify opportunities for improvement, support service development and ensure that the people we support receive consistently high quality care that reflects our values and person-centred ethos.

The Quality Improvement Lead will champion a positive culture of learning, accountability, innovation and continuous improvement throughout the organisation.

Key Responsibilities

Quality Assurance

- Undertake quality monitoring visits across services.

- Complete audits of care documentation, medication systems, health and safety practices, staffing arrangements and governance processes.

- Assess service performance against organisational standards, CIW regulations and best practice guidance.

- Produce detailed reports identifying strengths, areas for improvement and recommended actions.

- Monitor and evaluate the effectiveness of improvement plans.

Continuous Improvement

- Lead organisational quality improvement programmes and initiatives.

- Identify trends through audits, incidents, complaints, safeguarding concerns and feedback.

- Develop robust action plans to address identified issues.

- Support managers to embed sustainable improvements within their services.

- Share learning and best practice across the organisation.

Governance and Compliance

- Support organisational governance systems and quality frameworks.

- Monitor compliance against legislative, regulatory and contractual requirements.

- Contribute to organisational quality reports and governance meetings.

- Track organisational quality indicators and identify emerging risks.

- Ensure lessons learned are communicated and embedded into practice.

Supporting Operational Teams

- Coach and support managers to improve service quality and outcomes.

- Provide guidance regarding regulatory expectations and best practice.

- Assist with inspection preparation and follow up actions.

- Support services in achieving and maintaining high-quality regulatory outcomes.

Stakeholder Engagement

- Seek feedback from people we support, families, advocates and professionals.

- Promote co-production in service development and improvement activities.

- Build positive relationships with internal and external stakeholders.

- Ensure the voices of the people we support influence quality improvement initiatives.

Culture and Leadership

- Champion the Mysa Care values throughout all services.

- Encourage a culture of openness, honesty and reflective learning.

- Promote innovative approaches to improving outcomes and quality of life.

- Lead by example through professionalism, integrity and compassion.

Living the Mysa Care Values

The Quality Improvement Lead will demonstrate our values by:

Connection

- Building trusted relationships with colleagues, families and professionals.

- Listening to feedback and ensuring people feel heard.

Empowerment

- Supporting teams to develop confidence and ownership of quality.

- Encouraging people supported to influence decisions that affect their lives.

Integrity

- Challenging poor practice appropriately and constructively.

- Ensuring transparency, fairness and accountability.

Inclusivity

- Promoting equality, diversity and person-centred approaches.

- Ensuring all voices are represented in quality improvement processes.

Person Specification

Essential Qualifications

- Level 5 Diploma in Leadership for Health and Social Care (or equivalent).

- Full UK Driving Licence.

- Evidence of ongoing professional development.

- Knowledge and experience in Positive Behavioural Management.

Essential Experience

- Experience within a health or social care leadership role.

- Experience conducting audits and quality reviews.

- Experience developing and implementing service improvement plans.

- Experience supporting regulatory inspections.

- Experience writing comprehensive reports and analysing quality data.

Essential Knowledge

- CIW regulatory requirements.

- Social Services and Well-being (Wales) Act.

- Safeguarding legislation and best practice.

- Positive Behaviour Support.

- Governance, risk management and quality assurance systems.

Essential Skills

- Excellent communication and interpersonal skills.

- Strong report writing ability.

- Analytical and problem solving skills.

- Ability to coach and influence managers and teams.

- Excellent organisation and time management.

- Ability to manage multiple priorities simultaneously.

Key Performance Indicators

- Completion of quality audits and visits within required timescales.

- Improvement in service compliance scores.

- Reduction in repeat non-compliance themes.

- Timely completion of quality improvement actions.

- Positive feedback from people supported and stakeholders.

- Improvement in inspection outcomes.

- Increased organisational quality and governance performance.